Govt COVID-relief: Customers to be credited with free units – ECG

Following President Akufo-Addo’s directive on the extension of COVID-19 electricity relief for Ghanaians, the Electricity Company of Ghana (ECG) has published guidelines for its implementation.

As part of the relief announced by the President in his 21st COVID-19 update to the nation on Sunday, January 3, 2021, the government will continue to absorb 100% electricity bills for lifeline customers (those who consume between 0-50kWh) for the next three months (January – March 2021).


In a press release, the ECG said lifeline customers who use Smart Prepaid Meters will be automatically credited with their free lifeline units for January, February and March while customers who use Non-smart Prepaid Meters will have to swipe their cards in their meters before visiting vending points to recharge in order to receive their free units each month.

For postpaid customers, their bills for January, February and March 2021 will indicate the government’s absorption of their lifeline consumption.


The statement further stressed that the ECG was committed to implementing the President’s directive.

“Management wishes to assure lifeline customers and stakeholders that it resolved to implement this directive to the letter. Customers are advised to contact ECG District offices with any challenge for a resolution”, the statement added.


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